Shipping policy
Order Processing
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All orders are processed within 1–2 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Delivery Times
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We partner with reliable international freight and courier services to ensure safe delivery of heavy machinery, generators, and industrial equipment worldwide.
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Standard delivery times: 3–7 business days (depending on destination and carrier availability).
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Large and oversized equipment may require special handling and freight arrangements, which may extend delivery timelines.
Shipping Costs
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Shipping charges are calculated at checkout based on weight, dimensions, and delivery destination.
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For oversized equipment (generators, cranes, lifting machines), a custom freight quote may be provided.
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We strive to offer the most competitive rates without compromising delivery safety.
Order Tracking
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Once your order is shipped, you will receive an email with tracking details.
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Freight shipments may include a Bill of Lading (BOL) or other shipping documentation for tracking.
International Shipping, Duties & Taxes
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We ship orders worldwide.
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Customs duties, import taxes, and clearance fees (if applicable) are the responsibility of the customer.
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Customers are advised to check their local import regulations before placing an order.
Damages & Claims
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We take every precaution to ensure your order arrives safely.
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If your shipment arrives damaged:
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Document the damage with clear photos.
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Report immediately to our customer support team within 48 hours.
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Do not discard packaging until the claim process is completed.
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Local Pickup (Optional)
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Customers may request warehouse pickup (where available). Our team will confirm pickup location and timing upon request.
Contact Us
For questions about shipping or to request a custom freight quote, please contact us:
📧 hello@lsm99m.com
📞 +1-928-427-7275
